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Canvas - Resolving Zoom Error "User does not exist"
The Error
Users who had previously registered for a personal Zoom account using their UWGB email address prior to the implementation of the UW System Zoom service in August 2021 may encounter a "Warning: User does not exist: youremail@uwgb.edu" message after clicking the "Zoom" link in a Canvas course:
Resolving Error
To resolve this issue you must sign into the UW System Zoom web portal and accept the invitation from Zoom to switch your Zoom user account to the new UW System Zoom account:
1. Navigate to the UW System Zoom web portal login page at https://wisconsin-edu.zoom.us.
2. Select "Sign in."
3. On the following screen:
1. Select "UW-Green Bay."
2. Select "Go."
4. To sign in:
1. Enter in your UWGB credentials.
2. Select "Sign in."
5. Complete multi-factor authentication via Microsoft Multi-factor Authorization or Duo.
6. Once you have finished authenticating, select "Confirm your email address."
7. Check your UWGB email inbox for a message from Zoom asking you to "confirm the requested change to your Zoom account." In this message, select "Switch to the new account."
8. After clicking the link in the email, the Zoom page will ask, "Do you want to Consolidate?". Select "I Acknowledge" and "Switch."
Extra Information
For additional information on the effects of consolidating your existing Zoom user account into the UW System Zoom account, please see Zoom - Consolidating existing accounts to UW System.
Return to Canvas and select the Zoom link in your course. If prompted to allow the Zoom LTI to access your Canvas account, select "Authorize." The Zoom integration should now properly load.
***NOTE: Depending on server traffic, the account switch may process immediately or may take up to a few hours.***