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Zoom (Known Issue) - Cloud Recordings Not Syncing with Canvas

This article contains troubleshooting steps for when a cloud recording from a Zoom meeting scheduled in Canvas has been processed but has not appeared in the Canvas course.

Related KBs:

Canvas - Scheduling Zoom Meetings for Class Sessions

Zoom - Copying recordings to Kaltura

AFFECTS

Instructors who record Zoom meetings scheduled through the Canvas Zoom integration may occasionally experience this issue. 

STATUS

This issue is present as of 2/24/22. UW System DLE is investigating. 

WORKAROUND

First, ensure the following: 

  • The meeting was scheduled through the Canvas Zoom integration.  
    • In your Canvas course, go to Zoom > Previous Meetings and verify the meeting is present in the list. 
  • The meeting had automatic recording enabled in the settings or was manually recorded. 
  • The recording has finished processing. 
    • Check your UWGB email inbox for an email from Zoom notifying you that the recording is ready or verify that the cloud recording is present and playable in the Zoom web portal by logging in and then going to Recordings > Cloud Recordings.  

NOTE: Recordings generally take about 2 times the duration of the recording to process, but occasionally may take up to 24 hours during times with higher processing loads. 

If all the above are true, follow these steps to force the Zoom cloud recording to re-sync with Canvas. 

  1. Log in to the Zoom web portal with your UWGB credentials.  
  2. In the navigation menu on the left, click Recordings. You will see a list of your cloud recordings. 
  3. Find the recording you wish to sync with Canvas. Click More (the three dots on the far right) then Delete. This will move the recording to your trash, but not permanently delete it. 
    "More" menu which allows users to download a recording's files or delete
  4. Click the Trash in the top right of the Recordings menu.
    Trash text and icon in the Zoom web portal
  5. In the Deleted Meeting Recordings tab, find the recording you wish to sync with Canvas then click Recover in the far-right column. Click Recover again to confirm. Your recording will be available again on the Recordings page of the web portal.
    Sample Zoom recording with columns for topic, ID number, Start Time, File Size, Delete Time, and options to Recover or Delete
  6. Wait a few minutes and then check the Cloud Recordings tab of the Zoom page in your Canvas course to see if the recording is present.



Keywords:web, portal, record, appear, show up, course, class, scheduled   Doc ID:117076
Owner:Samantha M.Group:UW Green Bay
Created:2022-03-02 12:37 CDTUpdated:2022-03-02 16:16 CDT
Sites:UW Green Bay
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