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How to Report an Internet Outage to the Service Desk

This document details the information needed to report an outage.


Related KBs:

Troubleshooting the Internet


In the event of an outage, we are doing the best we can to fix it quickly.

Please contact the GBIT Service desk by email at gbit@uwgb.edu or by phone at (920) 465-2309 to report or check the status of an outage. When reporting an outage, be prepared to supply the following information to the best of your ability:

1. Name of the person reporting the outage.

2. Room number and building the outage or person is located.

3. If this is a wireless (IoT or eduroam) or wired (ethernet) issue.

4. Which devices are experiencing the outage.

5. When the issue began.

6. What the error is and/or a description of the problem.

7. If the outage is affecting an individual, room, or a building.

8. Any troubleshooting steps that have already been attempted.




Keywords:outage, report, internet, wireless, service, desk, service desk   Doc ID:120777
Owner:April B.Group:UW Green Bay
Created:2022-08-18 13:32 CDTUpdated:2022-09-28 14:53 CDT
Sites:UW Green Bay
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