Topics Map > GBIT Service Desk Services > Departmental Support > Phone
VoIP - Cisco 7821
Your Cisco 7821 phone is pictured below:
|1||Incoming Call or Voicemail Indicator||Red LED light indicates that you have a voicemail message waiting. All voicemail messages will also appear in your Outlook e-mail inbox.|
|2||Line and Feature Buttons||Allows you to view calls on a line, or access features such as Speed Dial. View the Quick Start Guide for more information.|
|3||Softkeys||Four programmable keys.|
|4||Navigation||Assists in moving through various menus.|
|5||Hold, Transfer, and Conference||
Hold: Places an active call on hold.
|6||Speakerphone, Headset, and Mute||
Speakerphone: Makes a call with the speakerphone.
|7||Voicemail, Applications, and Directory||
Voicemail: Allows access to voicemail inbox.
|8||Volume||Controls the handset, headset, and speakerphone volume.|
***NOTE: In case of emergency, dial 911.***
Your phone number appears on the left side of the screen next to the top line select button. Line 2 (if applicable) appears on the second button.
For on-campus calls, dial their four-digit extension.
Dial 8 to access an outside line:
- Local Calls: 8 + 7 digits
- Long Distance Calls: 8 + 1 + 10 digits
Follow the voice prompts to setup your mailbox. The default voicemail PIN is 242042. You must create a new 6-digit (minimum) PIN for your personal mailbox. Do not choose numbers in consecutive order. If you hear a prompt to enter an ID, enter your 10-digit phone number.
You can listen to all voicemail messages in Outlook using the default media player. Deleting the message from Outlook will also delete the message from your voicemail box.
There are two portals you can use to change settings on your phone and voicemail. Log in to both with your campus username and password.
- User Portal for phone settings: http://phone.uwgb.edu.
- User Portal for voicemail settings: http://voicemail.uwgb.edu.
Navigate to the following article for more information on how to use your phone: Quick Start Guide.