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Beyond Trust - Connecting as a Customer (Windows)

This document details how to connect to the GBIT Service Desk through Beyond Trust.

Related KBs
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Beyond Trust - Connecting as a Customer (Mac)
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***NOTE: You must be sent an invitation from the Service Desk so, if you require this type of support, please call (920) 465-2309 or email gbit@uwgb.edu.***


1. Navigate to remotesupport.uwgb.edu.

2. Select the name of the representative you are talking to, or enter the support key that the Service Desk provided you.

Representatives

3. Once you select  a name or enter a support key, you will be asked to verify if you want to start a support session. Select "Yes" to continue.

StartSupportSession

4. The download will start once you select "Yes" and you will be brought to this screen. Wait for the download to complete.

Starting Download Page

5. Once the download is finished, select it to run the application.

Download Listed

6. Wait a few moments for the session to connect and for the Service Desk to accept the support session.

Session Connecting

7. After the session is over, you will see this screen:

Session Complete

8. Select "OK" and the Service Desk will no longer have remote access to your computer.



KeywordsBeyond Trust Connecting as a Customer Windows VNC Remote Tool   Doc ID131547
OwnerSteve K.GroupUW Green Bay
Created2023-09-19 14:43:08Updated2023-09-20 15:41:14
SitesUW Green Bay
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