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Microsoft Office purchased through WISC website is not accepting licensing code.
This document explains what to do if Microsoft Office purchased through WISC website is not accepting licensing code.
Make certain there is not a trial version of Office installed on the machine before installing the version received through WISC.
The key provided by WISC will not work on the trial version installed.
If there is no trial version installed and the person has already tried uninstalling and reinstalling they will have to contact WISC for further support.
WISC FAQ link WISC Customer Service