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Correcting Keychain password errors

This document shows how to correct Keychain password errors

The Keychain is part of your Macintosh profile that stores settings for various programs including Safari and Outlook.  If you change your campus password using Outlook Web Access or any other method aside from directly within System Preferences, the Keychain password will not update and you will get error messages every time you open various applications.

This document covers two methods for correcting your Keychain.  The first method covers updating your Keychain password if you remember your old password.  The second method covers deleting the Keychain and creating a new one.  Please attempt the first method prior to resorting to the second method. 

To prevent these issues in the future, you should change your password by going to System Preferences -> Accounts -> Change Password...

Resetting your Keychain password:

  1. Open up Keychain Access under Applications -> Utilities -> Keychain Access.

    keychain1.gif

  2. Click on login under Keychains on the left.  Go to Edit -> Change Password for Keychain "Login"...

    keychain2.jpg

  3. Enter your OLD campus password into the Current Password field.  Enter your CURRENT password into the New Password and Verify fields and click OK

    keychain3.gif

  4. You should see a message that your password updated successfully.  You can now quit Keychain Access.  If you did not, you will need to follow the next set of steps to reset your Keychain.

Deleting/Recreating your  Keychain:

  1. Open up Keychain Access under Applications -> Utilities -> Keychain Access.

    keychain4.gif

  2. Click the "Show list of keychains" button if you do not see the login keychain

    keychain5.gif

  3. Highlight the login keychain and go to Edit -> Delete Keychain "Login"

    keychain6.gif

  4. Click "Delete References & Files"

    keychain7.gif

  5. Quit Keychain Access.

    keychain8.gif

  6. Open up Safari.  If it was already open, quit and reopen it again.  When prompted choose "Reset to Defaults" and "Yes" at the followup screen.

    keychain9.gif

    keychain10.gif

  7. When prompted for your password, enter your CURRENT campus password


    keychai11.gif

  8. Your Keychain has now been reset and is synced with your campus password.  To prevent this issue in the future, you can change your password by going to System Preferences -> Accounts -> Change Password...




Keywords: Keychain password error Mac Macintosh Apple   Doc ID: 22626
Owner: Josh G.Group: UW Green Bay
Created: 2012-02-13 12:52 CDTUpdated: 2012-09-06 12:33 CDT
Sites: UW Green Bay