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Topics Map > UWGB Help Desk > Network / File Shares
Editing documents from GBShare with Ticket (for non-UWGB account holders)
This document covers how to edit a document after being sent a GBShare ticket invitation.
1.)OPEN the ticket via EMAIL.
2.)CHECK to make sure the document you wish to edit is not locked by another user. If it is, wait until the document is available before downloading/saving it for updating. (right-click on the document to open the menu; select Manage, then Lock Details.
3.) Before editing the document,LOCK the document. (follow the steps in Step 2 to LOCK the file.)
4.)SAVE the document to your local computer or network volume. Depending on your settings, you may or may not be prompted to "save" or "open".
5.)EDIT the document.
6.) Open the original email with the ticket and click on the ticket link. A directory listing for the folder will appear. Choose theUPLOAD command on the main toolbar to upload the document to GBSHARE. Make sure you check ‘Overwrite file if it already exists‘.
You will be notified that your upload was successful.
7.)UNLOCK the document so that it’s available for others to update. (Step 2 above.)