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Remote Desktop FAQ
This document is the FAQ for remote desktop
Remote Desktop is available to all UW-Green Bay faculty and staff with personal access to a campus Windows PC. You are able to log into a campus PC using a Windows, Macintosh, or Linux computer from home or other remote location. Currently the software does not support remote access to a campus Macintosh.
Individuals who share a campus PC may only log in remotely when it is not being used by someone else. Each person may remotely access one and only one campus PC.
The UW-Green Bay Remote Desktop service can be accessed at https://remote.uwgb.edu. You will need to log in with your campus network username and password. If your office PC is shut down, it will be awakened.
NOTE: If it takes your office PC a while to boot up, the connection may time out and you will be taken back to the Session Manager screen. If this happens, wait a minute and click Run to try connecting again.
After logging in, you'll need to click OK at the usual prompt that warns against unauthorized access and then simply wait for your desktop to appear. The software automatically maps your network account to your individual campus PC, so you do not need to specify your machine's GB#. Only one campus PC can be designated for each network account.
When you are finished working, you should Log Off or Disconnect via the Start menu. The Disconnect command allows you to terminate the Remote Desktop connection while continuing to run a process that you may have initiated on your campus PC.
To access your office PC using Remote Desktop, you must have a Windows, Macintosh, or Linux computer and a high speed Internet connection. Supported browsers include Internet Explorer on Windows PCs and Safari on Macintosh computers. We have found that Firefox and Chrome typically works on both platforms, but it is not supported. The Edge browser on Windows 10 will not work because it does not support Java, but Internet Explorer can still be used. A connection to your office PC may be made through dial-up, but because of speed limitations, dial-up access is not recommended or supported.
Remote Desktop does requires that Java be enabled in your web browser. If needed, you can go to the Java website to download and install this free plugin.
While you are connected remotely, your campus PC is locked so that no one with physical access to your machine may use it or gain access to your files. If you should not log off gracefully, or you choose to Disconnect from a remote session, you will need to enter your username and password to unlock your PC when you get to campus.
Currently there is no limit to the time you can remain connected to your office PC. If you should be logged in when we do our scheduled forced shutdowns of campus PCs, you will lose any unsaved work and will need to re-establish your connection. Forced shutdowns are scheduled at 3:00 a.m. on Saturday mornings and at 3:00 a.m. on the third Friday of each month.
Currently, you are not able to print directly to a local (home) printer from within your remote session. You can print a document to your office printer, use WebDAV to transfer the file to your local computer, or email it to yourself and then use Outlook Web to save it to your home computer for printing. (Be aware that you must run Internet Explorer and Outlook Web from your home computer's desktop, not from within the remote session, to be able to save attachments locally.)
If you have created files on your campus PC that contain graphics (i.e. SPSS, SAS, or Maple files) and you wish to print them locally , we recommend that you use Acrobat Pro to convert them to PDF before emailing them to yourself as attachments.
Currently, direct file transfer (drag & drop or copy & paste) is not available between your office PC and your home computer. You can use WebDAV to move files back and forth between your home computer and your campus network drives, or you can email files to yourself as attachments. If you do this, please be careful not to keep multiple versions of your files, and to transfer them back to where you wish to ultimately store them.
When you are logged into your campus PC via Remote Desktop, it is just as if you were on campus sitting at your PC. You can save files to your personal M drive or another share to which you have access, such as a department share. You will not be able to directly access any drive on your home machine from within your remote session.
When you are logged into your office PC using a Windows machine, you can move your cursor to the top of the window until a Connection Bar appears. You can then minimize your remote session window to a button on your taskbar and access your home machine. Do not close your Session Manager window or your connection will be terminated. To bring your remote session up again, click on the taskbar button.
In addition, you should avoid clicking the Maximize Window icon on the Connection bar within your remote session since this may result in an inability to recover your full screen mode.
The Remote Desktop software uses SSL over HTTPS to provide secure access to your office PC. This means all communications from your home computer to your office PC are encrypted, making it virtually impossible for anyone to hijack the session or view your information.
If it takes your office PC a while to boot up, the connection may time out and you will be taken back to the Session Manager screen. If this happens, wait a minute and click Run to try connecting again. You might try this as many times as necessary to make sure your office machine is up. If you still have difficulty, contact the CIT Help Desk at (920) 465-2309.
Within the Remote Desktop session, you will see both Log Off and Disconnect commands on the Start menu. If you choose Log Off, this is equivalent to quitting all applications and logging off just as you would if you were phycially in your office. If you choose Disconnect, your office PC will remain logged in (but locked) and any processes you may have running will continue to run, even though you've disconnected the remote session. When you get to campus, you will need to enter your username and password to unlock your PC.
- Have Mac OS X 10.7 or higher.
- When connecting to a campus PC from a Macintosh, you may find that the Dock is in your way. You can quickly turn on Dock Hiding by going to Apple -> Dock -> Turn Hiding On. You can also change your Dock position or choose Dock Preferences for more advanced options.
- When you are connected to a campus Windows PC, remember that your Mac keyboard shortcuts such as Command (Apple) + C and Command + V for copy and paste no longer work. Many common commands are similar, but you should use the Control key (such as Control + C and Control + V to copy and paste) instead.
- Remote Desktop runs in full screen mode. However, on a Macintosh computer, the Apple file menu bar never goes away. As a result, if you maximize a window in the remote session, the top portion of it will be cut off. You can still close windows opened in full screen mode by going to File -> Close. You can also toggle out of full screen to access the top of a window (read below).
- If you run into a situation where you need to take your remote session out of full screen mode, but do not want to end your session, you can press Option + Enter in Safari to switch from full screen to a window that you can then minimize to use your Mac Desktop. When you want to go back to full screen, you can press Option + Enter again to toggle back.
- To end your remote session, click the Start menu and choose Log Off.