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Campus Wireless - FAQs

This document covers the campus Wireless frequently asked questions

After reading through the FAQs below, if you continue to have difficulties please contact CIT.

We suggest students living on campus use the Residence Life IT Service Center for assistance. When reporting issues or problems with the wireless, please use this form.

 

CIT Help Desk Contact Information

  • Location: Instructional Services Building room IS-1150
  • Hours: Monday-Friday, 8:00am - 4:30pm
  • Phone: 920-465-2309
  • Email: helpdesk@uwgb.edu

HouseIT Service Center

  • Location: Residence Life Community Center Basement
  • Hours: Monday-Friday 4:00 pm-7:00 pm
  • Phone: 920-465-5163
  • Email: resnet@uwgb.edu

 

 

Q: Should I connect to the eduroam or UWGB-Guest wireless network?

A: The recommended network for students and employees is eduroam.  The traffic on this network is encrypted, all protocols are allowed, and bandwidth is 30 megabits/second.   In addition, the eduroam network is designed for visiting students or employees from other educational institutions that also participate in the worldwide eduroam network. Once you enter your account and password for eduroam , they should be cached and you will not have to re-enter them each time you connect to the network.  The Guest network is designed for persons who do not have a UWGB username and password.  Traffic on this network is not encrypted and so is not secure.  Only a few common Internet protocols are allowed on the UWGB-Guest wireless network, so you may not be able to access all types of web services such as video streaming, file sharing, or gaming from the UWGB-Guest network. Bandwidth (i.e. speed) on the UWGB-Guest network is also limited to only 500 kilobits per second, which may also interfere with accessing video content from the Internet.

Q: I cannot get my device to connect to the eduroam network; what's wrong?

A: Most issues we encounter with devices not being able to connecting to the eduroam network are related to old software drivers or settings on the device. Even relatively new devices may need updated drivers to be able to work with the wireless network. Devices must be able to support the WPA2 and 802.1X technical standards. These standards were chosen to provide security for users of the wireless network. Downloading the latest drivers and operating system patches from your hardware and software vendors (i.e., HP, Dell, Apple, Microsoft, Lenovo, Google, or Motorola) may fix the problem. If you have done this and the problem is not corrected, you will need to contact the CIT Help Desk or HouseIT Service Center via Wireless issues form. for assistance.

Q: Why can't I connect to the wireless everywhere on campus?

A: Every building on campus has full wireless coverage.
Please report poor signal issues to the CIT Help Desk using the Wireless issues form. When reporting issues, please note your location (building and room), date and time, and your username used to sign into the campus network.
Q: Why can't I connect to wireless when I am outside of campus buildings?
A: The current installation plan for wireless was to cover indoor portions of campus buildings. There will be some coverage near buildings from the wireless equipment installed inside the buildings. Once the indoor installation is completed in May, 2012, we will review outdoor coverage to determine to see where we may be able to improve outdoor coverage. At this time, there are no plans to cover areas such as parking lots or longer sidewalk areas such as those between Residence Life buildings or between the Kress Event Center and the rest of campus.

Q: Why is the wireless slow?

A: Wireless speed (or lack of) can be caused by a weak signal between your wireless device and the antennas installed around campus. If your device indicates you do not have a full signal, or close to a full signal, this is likely the reason. The second major reason for slowness is that devices are connecting to the UWGB-Guest wireless network. This wireless network speed is limited to 500 kilobits/second. This was done intentionally to promote UWGB students to use the secure eduroam wireless network. The third major reason for slowness can be caused by interfering devices such as wireless printers, personal routers, microwaves ovens, etc.

Q: Why can't I have my own wireless router or printer in my Residence Life building?

A: Due to the high density of students and devices in Residence Life buildings, we have had to ban student owned wireless routers and printers as they cause interference with the campus installed wireless equipment. Allowing these devices would cause problems for other students living near you. Wireless printers are also inherently unsecure and enabling wireless on them would allow anyone to send items to your printer.

Q: What devices can cause interference with the wireless network?

A: Any devices capable of broadcasting a SSID (a wireless network name that you can connect other devices to) can cause interference. A list of possible devices includes:
  • wireless routers
  • wireless printers
  • wireless TV's
  • DVD players
  • Apple TV units
  • 2.4 GHz or 5 GHz wireless phone handsets
  • Smartphones that can function as a wireless access point

These devices should have their internal wireless radio turned off or disabled to prevent interference. Even if the device isn't actively talking to another device it can still interfere with the campus wireless network. *Note: students living in Residence Life can connect to UWGB NetReg network with a compatible device.

Q: Why does my iPhone or Android device prompt for my username and password every time I get an email?

A: If you were using your iPhone or Android device on the campus wireless network before June, 2011, it has remembered the settings for the old UWGB Wireless network and will not cache your username and password.  On these devices, you have to remove the old connection and then rejoin to the eduroam network. How to remove wireless network cached credentials

Q: My devices can connect while on campus, but not in my Residence Hall building(or vice versa)?

A: The wireless network on campus and Residence Halls is the same wireless network with the same equipment.  Provided you are in an area where you can get a good wireless signal, you should be able to connect.

Q: What is 802.1X and why is it being deployed on campus?

A: IEEE 802.1X is a flexible, scalable framework that supports centralized user authentication and network access control. Deploying 802.1X authentication on campus allows us to:
  • Strengthen wireless network security by encrypting wireless traffic to the access point
  • Relieve IP address exhaustion by assigning private IP addresses to each device on the network
  • Position the University for participation in the eduroam (education roaming) program

Q: What does 802.1X mean for me?

A: The benefit most users will see is that they won't be prompted for their UW Green Bay credentials as often. With 802.1X, most devices automatically supply the necessary credentials without prompting the user (even after a period of inactivity), roaming from location to location across campus or leaving the campus and rejoining the wireless network.

Q: What do I need to use 802.1X wireless with my laptop, netbook, or mobile device?

A: Almost all recent model laptops and netbooks have built-in wireless networking. Most desktops and some mobile devices do not include wireless networking. Desktops frequently offer wireless as an option and many mobile phones only include cellular connections and not wireless. If your device does not have build-in wireless, you will need to purchase an 802.11b or 802.11a/b/g/n network adapter that is 802.1X compatible OR upgrade to a mobile phone/device that includes wireless and is 802.1X compatible as well. 802.1X compatibility is critical, since that is the security protocol that facilitates access to the UWGB wireless network. Any 802.11a/b/g/n network adapter network device that fully supports the 802.1X protocol should work. You will also need to configure the 802.1X client that matches your supported operating system version and/or device. Please see our documentation for supported clients/devices for more information:

Wireless configuration for Macintosh OS X

Wireless configuration for Windows XP

Wireless configuration for Windows Vista

Wireless configuration for Windows Vista (alternative method)

Wireless configuration for Windows 7

Wireless Configuration for Android

Wireless configuration for iPhone, iPod, and iPad

Supported operating systems and wireless cards for the UW Green Bay wireless network.

In order to use the UWGB wireless network, your device must accept 802.1X/WPA2 technical standards. Some laptops include wireless hardware that does not support WPA2, and older laptops may require an update of your wireless card drivers. Contact your vendor to determine your computer's wireless compatibility with 802.1X/WPA2.
Windows:
Operating System:
  • Windows XP Professional with Service Pack 3
  • Windows Vista with Service Pack 2 or higher
  • Windows 7
  • Windows 8 & 8.1
Make sure your operating system is up-to-date with the latest updates from Microsoft.

Wireless Card: 802.11b/g/n card that supports 802.1.X/WPA2 using native Windows Wi-Fi functionality. (See the section below.)
Macintosh:
Operating System:
  • Intel-based Mac OS X 10.5.8 or higher
  • 10.6.4 or higher
(Make sure your operating System is up-to-date with the latest updates from Apple.)

Wireless Card: Airport Extreme a/b/g/n (Older 802.11b-only AirPort cards are not compatible with 802.1.X/WPA2)

Mobile Devices:

  • iOS(iPhone and iPad): OS 3.2 or OS 4.1 or later
  • Android: Wi-Fi capable and running OS 2.1 or later
Note: Due to variations in Android devices, not all Android devices will be fully compatible with the UWGB Wireless network.

Third-Party Wireless Utilities

CIT does not support using third-party wireless utilities in conjunction with our wireless network. Some examples of third-party wireless utilities include, but are not limited to:
  • Intel PROSet
  • Dell Wireless Utility
  • HP Wireless Assistant
  • Lenovo ThinkVantage Access Connections
  • Sony SmartWi Connection Utility
We recommend disabling these utilities when using wireless on-campus as they can interfere with your ability to connect successfully. When using our configuration wizard, your third-party wireless manager will be disabled (where possible) to utilize the built-in Windows wireless functionality. Please revert your configuration to restore your wireless.



Keywords:Wireless, connection, 802.1x, guest, eduroam, questions, faq   Doc ID:27438
Owner:Kevin B.Group:UW Green Bay
Created:2012-11-26 08:48 CSTUpdated:2016-08-17 13:57 CST
Sites:UW Green Bay
Feedback:  2   3