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UW Digital ID - Customer - Requesting a Temporary Static One Time Password for Contingency Access
1. Go to https://uwdigitalid.wisconsin.edu/ in your web browser and log in by selecting your campus and entering your institutional login credentials
This document summarizes the process of requesting a static temporary password.
If you experience problems logging into this page please refer to the following: http://kb.wisc.edu/page.php?id=13942
2. Click on the Request Temporary Password button above your list of Digital IDs in the upper right corner of the page
Answer the contingency challenge question in the text box provided. You have 3 tries to do so. After the third failed attempt, your account will be locked and you will have to contact your Local Registration Authority (LRA) to unlock your account. (Important Note: your OTP device will still work so if you locate your OTP device you will be able to login)
The Request a Temporary Password page appears and there are a few delivery options for your temporary static OTP.
Show Password on My ScreenThis will display the temporary Static One Time Password on your screenNote: You will not be able to return to this screen. Store this temporary One Time Password in a secure manner.
Text MessageThis will send your temporary six-digit passcode by text message to the phone number you have listed in your contingency access information.Please note that if you pursue obtaining your password in this manner data / voice rates may apply if applicable depending on your cellular plan.
3. You also have the option to contact your LRA and they can generate a Temporary Static One Time Password for you.
- To find out who your LRA is Click on the Your Campus LRA link at the bottom of the page within the UW Digital ID site.
To complete your request you must present a government issued ID and your UW ID to your LRA.Acceptable forms of Identification: UW ID Card, Drivers License, Passport, US Military ID Card.