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UW Digital ID (One-Time Password) - Lost or Stolen OTP Token

This document summarizes what to do if an OTP token is lost or stolen.

Customer Instructions

To prevent any misuse from a potentially stolen OTP token, you will need to disable your OTP token.

  1. Navigate to https://uwdigitalid.wisconsin.edu and log in with your institutional credentials.

    If you experience problems logging into this page please refer to the following KB document: Wisconsin Federation - Logging into an application

  2. Click Request Temp Password in the left-hand sidebar.

  3. Click Disable Device under I have permanently lost or damaged my device!

    You will still be able to request temporary passwords, but your token will not be valid until re-enabled by a Local Registration Authority (LRA).

  4. If your token has been stolen or permanently lost, visit your LRA to deactivate your old token and obtain a new one. You will need to submit another request for an OTP token after deactivation.

    Please follow the instructions on this KB to find your closest LRA: UW Digital ID - Finding My Local Registration Authority

LRA Instructions

Please follow the deactivation instructions located at this KB document: UW Digital ID (One-Time Password) - LRA - Deactivating / Removing an OTP Token

Once the token has been deactivated, direct the customer to submit a new OTP token request by following this KB document: UW Digital ID (One-Time Password) - Requesting an OTP Token




Keywords:human resource system, hrs, shared financial system, sfs, core user, uw digital id, otp, one time password, mfa, multi-factor authentication, fob, key fob, smartphone, smart phone, stolen, lost, missing   Doc ID:33246
Owner:Steven T.Group:UW Digital ID
Created:2013-09-09 08:57 CDTUpdated:2017-02-10 16:59 CDT
Sites:DoIT Help Desk, DoIT Tech Store, DoIT Tech Store, UW Digital ID, UW Green Bay
Feedback:  3   2