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UW Digital ID (One-Time Password) - Lost or Stolen OTP Token
This document summarizes what to do if an OTP token is lost or stolen.
To prevent any misuse from a potentially stolen OTP token, you will need to disable your OTP token.
Navigate to https://uwdigitalid.wisconsin.edu and log in with your institutional credentials.
If you experience problems logging into this page please refer to the following KB document: Wisconsin Federation - Logging into an application
Click Request Temp Password in the left-hand sidebar.
Click Disable Device under I have permanently lost or damaged my device!
You will still be able to request temporary passwords, but your token will not be valid until re-enabled by a Local Registration Authority (LRA).
If your token has been stolen or permanently lost, visit your LRA to deactivate your old token and obtain a new one. You will need to submit another request for an OTP token after deactivation.
Please follow the instructions on this KB to find your closest LRA: UW Digital ID - Finding My Local Registration Authority
Please follow the deactivation instructions located at this KB document: UW Digital ID (One-Time Password) - LRA - Deactivating / Removing an OTP Token
Once the token has been deactivated, direct the customer to submit a new OTP token request by following this KB document: UW Digital ID (One-Time Password) - Requesting an OTP Token