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UW Digital ID (One-Time Password) - Lost or Stolen OTP Token

This document summarizes what to do if an OTP token is lost or stolen.

Customer Instructions

To prevent any misuse from a potentially stolen OTP token, you will need to disable your OTP token.

  1. Navigate to and log in with your institutional credentials.

    If you experience problems logging into this page please refer to the following KB document: Wisconsin Federation - Logging into an application

  2. Click Request Temp Password in the left-hand sidebar.

  3. Click Disable Device under I have permanently lost or damaged my device!

    You will still be able to request temporary passwords, but your token will not be valid until re-enabled by a Local Registration Authority (LRA).

  4. If your token has been stolen or permanently lost, visit your LRA to deactivate your old token and obtain a new one. You will need to submit another request for an OTP token after deactivation.

    Please follow the instructions on this KB to find your closest LRA: UW Digital ID - Finding My Local Registration Authority

LRA Instructions

Please follow the deactivation instructions located at this KB document: UW Digital ID (One-Time Password) - LRA - Deactivating / Removing an OTP Token

Once the token has been deactivated, direct the customer to submit a new OTP token request by following this KB document: UW Digital ID (One-Time Password) - Requesting an OTP Token

Keywords:human resource system, hrs, shared financial system, sfs, core user, uw digital id, otp, one time password, mfa, multi-factor authentication, fob, key fob, smartphone, smart phone, stolen, lost, missing   Doc ID:33246
Owner:Steven T.Group:UW Digital ID
Created:2013-09-09 08:57 CDTUpdated:2017-02-10 16:59 CDT
Sites:DoIT Help Desk, DoIT Tech Store, DoIT Tech Store, UW Digital ID, UW Green Bay
Feedback:  3   2