Topics Map > UWGB Help Desk
UW Digital ID (One-Time Password) - Transferring / Terminating Employees
If an employee is terminated, transfers to another UW System campus, or no longer needs their OTP token, their OTP token should be deactivated. This document will explain the process to deactivate an OTP token for a terminating / transferring employee.
You should complete these steps before leaving your current position. If you did not deactivate your token before leaving, please contact UW Digital ID Administration at firstname.lastname@example.org to transfer or deactivate your request.
Contact your LRA to let them know that you will be leaving the University.
Please follow the instructions on this KB to find your closest LRA: UW Digital ID - Finding My Local Registration Authority
When you visit your LRA, you will need to verify your identity before your token can be deactivated.
Please follow the instructions on this KB to get credentialed: UW Digital ID - Customer - Credentialing Process
If you had a hardware token (key fob), please return it to the LRA. If you had a smartphone app, you may remove it from your phone.
Please follow the Deactivation instructions located at this KB document: UW Digital ID (One-Time Password) - LRA - Deactivating / Removing an OTP Token
You will need to credential the customer before deactivating their token. Follow step 6 under One-Time Password located here: UW Digital ID - LRA - Credentialing Process