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UW Digital ID (One-Time Password) - Transferring / Terminating Employees

If an employee is terminated, transfers to another UW System campus, or no longer needs their OTP token, their OTP token should be deactivated. This document will explain the process to deactivate an OTP token for a terminating / transferring employee.

Customer Instructions

You should complete these steps before leaving your current position. If you did not deactivate your token before leaving, please contact UW Digital ID Administration at to transfer or deactivate your request.

  1. Contact your LRA to let them know that you will be leaving the University.

    Please follow the instructions on this KB to find your closest LRA: UW Digital ID - Finding My Local Registration Authority

  2. When you visit your LRA, you will need to verify your identity before your token can be deactivated.

    Please follow the instructions on this KB to get credentialed: UW Digital ID - Customer - Credentialing Process

  3. If you had a hardware token (key fob), please return it to the LRA. If you had a smartphone app, you may remove it from your phone.

LRA Instructions

Please follow the Deactivation instructions located at this KB document: UW Digital ID (One-Time Password) - LRA - Deactivating / Removing an OTP Token

You will need to credential the customer before deactivating their token. Follow step 6 under One-Time Password located here: UW Digital ID - LRA - Credentialing Process

Keywords:fob, app, smartphone, hrs, sfs, core user, uw digital id, otp, one time password, revoke, mfa, multi-factor authentication, shared financial system, leave. termination, retire, deactivate, return, transfer, change, campus   Doc ID:33461
Owner:Steven T.Group:UW Digital ID
Created:2013-09-17 15:16 CDTUpdated:2017-02-10 15:10 CDT
Sites:DoIT Help Desk, DoIT Tech Store, DoIT Tech Store, UW Digital ID, UW Green Bay
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