Topics Map > UWGB Help Desk
UW Digital ID (One-Time Password) - Transferring / Terminating Employees
If an employee is terminated, transfers to another UW System campus, or no longer needs their OTP token, their OTP token should be deactivated. This document will explain the process to deactivate an OTP token for a terminating / transferring employee.
Employees that are transferring to another UW institution SHOULD get their OTP token deactivated at their original institution before transferring and re-request an OTP token at their new institution.
If you are an employee that did not deactivate their device before transferring to another UW institution, please contact UW Digital ID Administration at email@example.com to transfer or deactivate your request.
Employees that have been terminated, regardless of cause, MUST have their OTP token deactivated immediately upon notification to prevent any unauthorized access to systems protected with multi-factor authentication. A Local Registration Authority (LRA) for the employee's campus or UW Digital ID Administration may deactivate the OTP token.
If the LRA is unable to deactivate the request, please contact UW Digital ID Administration at firstname.lastname@example.org to deactivate the request.
If an employee has requested that their token be deactivated, either due to transfer, termination, or they otherwise no longer require the token, the LRA should identity proof the employee before deactivating the token. Follow step 6 under One-Time Password located here: UW Digital ID - LRA - Credentialing Process