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How to Recover a Kaltura Screen Recording for Windows

This document will advise how to see if you can recover a screen recording that was not successfully uploaded to Kaltura My Media in D2L.

If, for one reason or another, you were not able to successfully upload your video to Kaltura My Media these are some places to check to see if your movie file was saved locally on your computer. 

  • Examples: your internet was interrupted, or you hit the close button while trying to upload your video, and it partially uploaded. If you hit the close button or the (x) before uploading at all then that file doesn't exist anywhere.

Step 1: In the Start menu type: show hidden files:

show hidden folders

Step 2: Make sure the radial button for "show hidden files, folders, and drives" is selected rather than the other button: "Don't show hidden files, folders, and drives."

show hidden

Step 3: Search the computer's drive Windows (C:) drive, by going to the start menu, select Computer, and then browse through to the Kaltura folder:

Step 4: Computer>>Windows (C:)>>Users>>PersonID>>AppData>>Local>>Kaltura

Below are some screenshots of this file path:

  • Computer>>Windows (C:):

windows c

  • Windows (C:)>>Users:


  • Users>>PersonID:


  • PersonID>>AppData:


  • AppData>>Local:


  • Local>>Kaltura:

kaltura folder where mp4 is stored

  • The Kaltura folder will contain other files, but you are searching for one ending in .mp4, probably named something along the lines of: kaltura.encode.mp4.ns.mp4
  • You can save this mp4 to your desktop so you can find it easily, and then from My Media in D2L, upload it as a New Media upload.

Some things to consider:

  • This process works most of the time, but if the preview screen/uploading screen is closed out before the uploading or encoding process has started, or partially finished, then that also cancels the temporary file made in these folders.
  • Be sure to record somewhere that has a strong internet connection, so that you don't run into these kinds of issues i.e. where the internet is stable, and doesn't lose connectivity, and your upload is delayed or the encoding process is interrupted.

Keywords:recover, kaltura, cultura, video, media, lost, screen recording, mediasite, mp4   Doc ID:58653
Owner:Kate F.Group:UW Green Bay
Created:2015-12-02 10:21 CSTUpdated:2016-06-01 13:17 CST
Sites:UW Green Bay
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