Topics Map > UWGB Help Desk > Applications
Topics Map > UWGB Help Desk > Email

How to prevent .ost file errors in Outlook

Outlook is using an old copy of your Outlook data file[.ost]. Exit outlook, delete the file, and restart Outlook. a new file will be automatically created the next time you initiate a send/receive.

If the Outlook app is not closed properly it can create problems for the .ost file.



If someone is getting this error, close outlook and let it close by itself. Do not force quit it. To check to see if Outlook has fully closed look in the system tray.



Look for the outlook symbol to be grayed out as shown below.



If the icon is there, do not try to restart the computer or force close it. Once the icon disappears(as shown below) then you can log off or reopen Outlook.







Keywords:Outlook Error, outlook, .ost error, ost, Closing outlook, .ost   Doc ID:61070
Owner:Robert M.Group:UW Green Bay
Created:2016-02-23 15:50 CDTUpdated:2016-02-29 12:28 CDT
Sites:UW Green Bay
Feedback:  1   0