Topics Map > UWGB Help Desk > Applications
Topics Map > UWGB Help Desk > Email
How to prevent .ost file errors in Outlook
If the Outlook app is not closed properly it can create problems for the .ost file.
Outlook is using an old copy of your Outlook data file[.ost]. Exit outlook, delete the file, and restart Outlook. a new file will be automatically created the next time you initiate a send/receive.
If someone is getting this error, close outlook and let it close by itself. Do not force quit it. To check to see if Outlook has fully closed look in the system tray.
Look for the outlook symbol to be grayed out as shown below.
If the icon is there, do not try to restart the computer or force close it. Once the icon disappears(as shown below) then you can log off or reopen Outlook.