Print Refunds

Print Refunds for Pharos Print Release Stations. (Lab Printers and Kiosks)

PassPrint Refunds

  • Credit requests for PassPrint issues will not be handled by the University Union information desk. Please do not send any student to the University Union for a refund.
  • A student may request a free reprint from a consultant if a print job is lost due to a printer jam or other printer malfunction. (We may get calls from the Library to do the same.)
  • Refunds will not be done for cases where user error are involved or when the student determines later that they do not want the printout they received.

If a student desires a refund for a VALID reason, the lab consultant will need to email with the following information:

  1. Student's Name and 9-digit University ID.
  2. Include a complete explanation (date\time) of the events leading up to this request.
  3. Include the cost of their job to be refunded. 
  4. CC: Kim Miller (

The PassPrint supervisor will verify the charge occurred and will generate a credit back to the appropriate account. University personnel should contact Kim Miller if there are additional questions about the print job in question.

Keywords:Print refunds pharos mobile print passprint   Doc ID:70085
Owner:Student G.Group:UW Green Bay
Created:2017-01-19 15:11 CSTUpdated:2019-09-12 15:09 CST
Sites:UW Green Bay
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