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Adding a Shared Mailbox in Outlook 2016 (Mac)
1. With Outlook open, click the Tools menu and select Accounts.
This document shows you how to open a shared mailbox in Outlook 2016 for Mac. The user must have been granted access to the shared mailbox via a Help Desk incident to System Admins before it can be added this way.
2. Click the Advanced button.
3. Click on the Delegates tab.
4. Click the plus [+] button under "People I am a delegate for" and type in the name of the shared mailbox to add it. Click OK when done.