Is the course in D2L or Canvas?
This document can be used to help identify whether or not a course is in D2L or Canvas.
Ask the user what their web address says:
- D2L: https://uwgb.courses.wisconsin.edu/d2l/...
- Canvas: https://uws.instructure.com/...
If the user's course is in D2L:
- Start a ticket within Footprints
- Use the KB to find an article that might help them work through their question
- If there isn't a KB article, escalate the ticket to LEDG
If the user's course is in Canvas, refer them to the help section of Canvas along the left side of the screen. From there they can choose to contact Canvas support in the manner of their choosing: