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VoIP - Using Single Number Reach on Cisco Phones

This document details the steps to follow to set up "Single Number Reach." This will allow calls to go to BOTH your office phone and your cellphone.

Related KBs
Jabber - Setup for iOS
Jabber - Setup for Android


Answer Cellphone and Transfer to Office Phone
Answer Office Phone and Transfer to Cellphone
Setting an Alternate Schedule


***NOTE: Prior to using this feature, please contact the GBIT Service Desk and let them know you would like "To activate Single Number Reach on your Cisco phone." Provide the Service Desk with your cellphone number and office phone extension.***


Answer Cellphone and Transfer to Office Phone

Activating Single Number Reach will allow a call to your office phone line to also ring on your alternate destination (e.g. a cell phone).

1. Answer your cell phone.

2. Listen for the prompt to “Press any digit…” then press any digit on your cell phone keypad.

3. You now have the call on your cell phone.

If you are on a call and want to move the call back to your office phone, hang up the cell phone and press the flashing red button next to the corresponding call on your office phone’s display. 

Answer on Office Phone Button


Answer Office Phone and Transfer to Cellphone

1. If you are on a call in your office and want to move the call to your cell phone:

        1. Press the more button “..”  on your phone.

        2. Press "Mobility." 

Office Phone More and Mobility Buttons

        3. Choose your cell number from the list and press "Select."

Office Phone Select Button

2. Answer your cell phone.

3. Listen for the prompt to “Press any digit…” then press any digit on your cell phone keypad.

4. You now have the call on your cell phone.  


Setting an Alternate Schedule

The default activation for Single Number Reach is 24/7.  To set an alternate schedule when office calls are sent to your cellphone.

1. Navigate to phone.uwgb.edu.

2. Log in with your campus credentials.

3. Navigate to Additional Phones

        1. Select the gear icon and select "edit."

        2. In the Edit Additional Phone box select “Create a schedule for this assignment."

Screenshot of phone.uwgb.edu My Phones 

4. Create a schedule and select "Save."

Screenshot of Add a New Schedule Screen

If you have any questions, contact the GBIT Service Desk at (920) 465 - 2309 or gbit@uwgb.edu.




Keywords:Phones, Phone, VoIP, voice, call, forwarding, single, number, reach   Doc ID:83390
Owner:Kris C.Group:UW Green Bay
Created:2018-07-05 15:05 CSTUpdated:2022-09-26 12:53 CST
Sites:UW Green Bay
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