Topics Map > GBIT Service Desk Services > Multi-Factor Authentication

Duo - Incorrect Passcode. Please Try Again.

This document details how to resync your device after receiving "Incorrect passcode. Please try again" when trying to verify your login through Duo.

1. Ensure that you have the correct device you wish to receive your verification code through selected. If through the Duo Mobile app, ensure that you have the most recent update installed.

2. Attempt to authenticate with three correct passcodes to re-synchronize your device.

3. If you are unable to get your FOB to re-sync, or your FOB regularly falls out-of-sync, please contact the GBIT Service Desk for assistance. They can be reached at (920) 465-2309 or gbit@uwgb.edu.  



KeywordsDuo, out, sync, resync, error, login, verification, passcode, incorrect passcode   Doc ID89285
OwnerSteve K.GroupUW Green Bay
Created2019-01-24 16:17:59Updated2023-03-02 09:00:26
SitesUW Green Bay
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