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Duo Enrollment Process

This document will go through the steps on how to get enrolled in Duo.

Related KBs:



The document outlines the following Duo procedures:

Identity Proofing

Identity proofing for Duo can be done in person or through Facetime, Skype, or any other video chatting service. You must have two forms of identification with you. One can be a Drivers License/State Issued ID or a passport. The other form of ID must be a Campus ID or an University Appointment or Offer Letter. 

Faculty/Staff

Smartphone App

Install the Duo Mobile app on your smartphone. Once the app is installed, tell the help desk worker the phone number for your smartphone. Then a full time staff member will send a text to your smartphone. The text will include an activation link. Click on that link and click "Open with Duo Mobile". The Duo Mobile app will open and display a 6-digit code. That is how you know that your device is registered to your account. Once you log into a program that requires Duo Authentication, you can either click on "Send me a Push" or "Enter a Passcode". If you click Send me a Push, it will send a Login request notification to your phone that you need to click on and then click the green "Approve" button. If you click on "Enter a Passcode", you need to open the Duo Mobile App on your smartphone, click on the down arrow on the right hand side next to University of Wisconsin-Green Bay and then enter the six-digit code into your computer. Then you will be able to access the program.

Hardware Token

If you do not have a smartphone and you need to get a hardware token, one of the help desk workers will ask a full time staff member to register a hardware token to your account. Hardware tokens can be picked up at the IT Help Desk. Once you log into a program that requires Duo Authentication, click "Enter a Passcode" and then press the red reset "on" button on the hardware token. A six-digit code will display on the hardware token and then enter the six-digit code into your computer. Then you will be able to access the program.


Retiree/Emeritus

Hardware Token

For retiree/emeritus employee, the hardware token will be a $10 charge. If you do not have a smartphone and you need to get a hardware token, one of the help desk workers will ask a full time staff member to register a hardware token to your account. Hardware tokens can be picked up at the IT Help Desk. Once you log into a program that requires Duo Authentication, click "Enter a Passcode" and then press the red reset "on" button on the hardware token. A six-digit code will display on the hardware token and then enter the six-digit code into your computer. Then you will be able to access the program.

Smartphone App

Install the Duo Mobile app on your smartphone. Once the app is installed, tell the help desk worker the phone number for your smartphone. Then a full time staff member will send a text to your smartphone. The text will include an activation link. Click on that link and click "Open with Duo Mobile". The Duo Mobile app will open and display a 6-digit code. That is how you know that your device is registered to your account. Once you log into a program that requires Duo Authentication, you can either click on "Send me a Push" or "Enter a Passcode". If you click Send me a Push, it will send a Login request notification to your phone that you need to click on and then click the green "Approve" button. If you click on "Enter a Passcode", you need to open the Duo Mobile App on your smartphone, click on the down arrow on the right hand side next to University of Wisconsin-Green Bay and then enter the six-digit code into your computer. Then you will be able to access the program.

Student Workers/Student Orgs

The supervisor of the Student Worker account/Student Organization needs to come down to the help desk to request DUO access for these account(s). Once that is completed, the help desk worker and full time staff will issue a hardware token to the supervisor. The supervisor will be informed of which accounts are linked to the hardware token.




Keywords:Duo enrollment, process, authentication, multi-factor, Duo mobile, Duo   Doc ID:97142
Owner:Katelyn V.Group:UW Green Bay
Created:2020-01-15 17:00 CDTUpdated:2020-03-13 15:39 CDT
Sites:UW Green Bay
Feedback:  0   2