Topics Map > GBIT Service Desk Services > Remote Support
Topics Map > GBIT Service Desk Services > Applications > Home Use Software

RescueAssist - Connecting as a Customer (Windows)

This document details how to connect to the GBIT Service Desk through RescueAssist.

Related KBs
RescueAssist - Connecting as a Customer (macOS) 

***NOTE: You must be sent an invitation from the Service Desk so, if you require this type of support, please call (920) 465-2309 or email gbit@uwgb.edu.***

1. Navigate using the following link: fastsupport.com.

2. The link will open a window in your preferred browser. Select "Download Application" in the chat window.

Screenshot of Download Application

3. The downloading application will appear at the bottom of your screen. Double-click on the RescueAssist.exe box to run.

Run

4. Your session will begin. The duration of the session can be seen on your right.

Screenshot of Session Duration

5. To exit the session, select "End Session."

Screenshot of RescueAssist

6. Select "End Session."

Screenshot of Confirm End Session


Keywords:
RescueAssist, customer, connecting, connect, connection, remote, help, rescue, assist
Doc ID:
99754
Owned by:
Steve K. in UW Green Bay
Created:
2020-03-30
Updated:
2022-12-12
Sites:
UW Green Bay