You may see the following error while trying to access Kaltura via your Canvas course site:

It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve the issue, please update your settings to allow 3rd party cookies.

Allowing third-party cookies is necessary for the proper functionality of many external tool integrations in Canvas. These cookies contain necessary information that the external tools in Canvas use to verify your identity and your right to access the content. Some examples of external tool integrations in Canvas that need to set third-party cookies in order to function properly are Kaltura (My Media) videos, Collaborate Ultra, and VoiceThread. If third-party cookies are being blocked by browser security settings, these integrations will show an error message that references cookies or local storage. Sometimes, instead of displaying an error message, an external tool won't finish loading or won't load at all if its cookies are being blocked. Internet browser developers have begun blocking third-party cookies in their default security or privacy settings to protect users from being tracked by third-party advertisers and marketers that place ads on other websites. This guide details how to set Google Chrome up to allow third-party cookies for all websites. For enhanced security and privacy, this guide also provides instructions on how to allow specific cookies on a website instead of allowing blanket access to all third-party cookies.

UW-Green Bay recommends students use Google Chrome as their internet browser while accessing their Canvas courses as Chrome is the most widely supported browser by Canvas and its integrated tools. Google Chrome can be freely downloaded from Google's Chrome website. Installing and using Chrome on your computer will help ensure you experience the greatest compatibility with the tools deployed in Canvas. We also recommend turning off any third-party ad-blocking or security-oriented Chrome extensions while accessing Canvas, as these extensions can override your browser's built-in cookie settings and interfere with the functionality of external tool integrations.

Instructions for enabling third-party cookies in other mainstream internet browsers and mobile browsers are linked to at the end of this document.

To allow all third-party cookies in Chrome

1. Enter chrome://settings/cookies in the Chrome address bar.

2. Under "General settings", select Allow all cookies.

3. Scroll down. Under "Sites that can never use cookies", if you see any entries in the list, click the more actions button (three dots) across from each entry and then click Remove. Repeat this process until you see "No sites added".

4. Close the Settings browser tab and resume browsing

Please see the Google Chrome Help page on cookies for more information.

To allow all third-party cookies on a specific website in Chrome

1. Navigate to the website that contains the third-party tool that is experiencing blocked cookie issues.

2. Near the right-end of Chrome's address bar, select the eye icon.

3. Select "Site not working?"

4. Select "Allow cookies."

5. The page should refresh automatically and the necessary cookies will be allowed.

To allow specific cookies on a specific website in Chrome

1. Navigate to the website that contains the third-party tool that is experiencing blocked cookie issues.

2. Select the padlock icon in the left-end of Chrome's address bar.

3. Select "Cookies."

4. In the Cookies in use window, select the Blocked tab.

5. For each site you wish to allow to set cookies, click the site's name, then select "Allow."

6. Select "Done."

7. Select "Reload: to refresh the page and allow the accepted cookies.

Enabling third-party cookies in other browsers

While Google Chrome is the recommended browser for accessing Canvas courses, it may be possible to allow third-party cookies in other web browsers and have the external tools in Canvas load properly. Here are links to guides for other mainstream browsers:

• Microsoft Edge: Do not use the older version of Edge in Canvas. Upgrade to the New Edge by downloading it from Microsoft.

  • Instructions for enabling third-party cookies
  • You may also have to change your browser tracking prevention setting to "Basic".

• Mozilla Firefox: Please reference this Mozilla Support guide on unblocking cookies in Firefox.

• Safari: Follow these Apple Support instructions and make sure to deselect Prevent cross-site tracking and deselect Block all cookies.

• Microsoft Internet Explorer: Internet Explorer is not supported. Please use Google Chrome instead.

Enabling third-party cookies in mobile browsers

Please reference these linked guides for information on allowing third-party cookies in mobile browsers:

• Chrome for Android
• Safari for iOS - Turn off the Prevent Cross-Site Tracking and Block All Cookies sliders in Settings > Safari.