KnowledgeBase User's Guide Search Results

KB User's Guide - General Info - Internal and External Live Sites

This document will discuss the differences in the appearance of live KnowledgeBase sites.

• Group: KB User's Guide
• Views this week: 64
• Total views: 26518

ID: 22400

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...

• Group: KB User's Guide
• Views this week: 61
• Total views: 26745

ID: 18580

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 147
• Total views: 51924

ID: 5235

KB User's Guide - General Info - Topics Search on the Live Sites

This document describes how the topic dropdown affects the search functionality on the live sites.

• Group: KB User's Guide
• Views this week: 71
• Total views: 26806

ID: 15405

KB User's Guide - General Info - Live Search Results Screen and Its Features

After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...

• Group: KB User's Guide
• Views this week: 139
• Total views: 36791

ID: 15404

KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site

This document describes how your users can find the documents they seek.

• Group: KB User's Guide
• Views this week: 78
• Total views: 26376

ID: 15356

KB User's Guide - Settings Tab - Customizing Live Site Messages

Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...

• Group: KB User's Guide
• Views this week: 72
• Total views: 24007

ID: 55543

KB User's Guide - Topics Tab - Enable the Topic Tree Side Menu on your Live Site(s)

The Topics Tree can be seen in the form of a Topic (Site) Map on your KB internal/ or external sites. For details about how to create topics, please see 5344

• Group: KB User's Guide
• Views this week: 52
• Total views: 43199

ID: 5212

KB User's Guide - Assessments - View Assessments on the Live Internal Site

This doc will show you the url to refer those who want to take a Quiz/ Survey on your Live Internal Site. You may also create a side module on your Live site and direct your users to your Quiz Surveys.

• Group: KB User's Guide
• Views this week: 67
• Total views: 17828

ID: 61093

KB User's Guide - Documents Tab - Document Information Table Live Site

The document information table summarizes basic information about KB document data. The data is neatly organized in a table at the bottom of each document making finding and working with particular data easier.

• Group: KB User's Guide
• Views this week: 93
• Total views: 12549

ID: 112060

KB User's Guide - Live Sites - Suggest a Document Link

End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...

• Group: KB User's Guide
• Views this week: 71
• Total views: 26988

ID: 14862

KB User's Guide - Documents Tab - How To View Revision History

This document details how to view a document's revision history, which allows you to view the history of saved changes for a document.

• Group: KB User's Guide
• Views this week: 83
• Total views: 31229

ID: 6534

KB User's Guide - Assessment Tab - New Question

This document will show you how to create a new Question for use with the Assessment Module.

• Group: KB User's Guide
• Views this week: 88
• Total views: 30526

ID: 43456

KB User's Guide - Settings Tab - Banner Alerts

This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.

• Group: KB User's Guide
• Views this week: 52
• Total views: 27915

ID: 18963

My KB Group Space: A First Look

Please review this very high level document which paints the KB in very broad strokes.

• Group: KB User's Guide
• Views this week: 67
• Total views: 21941

ID: 36806

KB User's Guide - Documents Tab - Editing an Existing Doc

This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.

• Group: KB User's Guide
• Views this week: 73
• Total views: 31146

ID: 5252

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 65
• Total views: 25699

ID: 6276

KB User's Guide - Documents Tab - Batch Transfer

This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...

• Group: KB User's Guide
• Views this week: 116
• Total views: 39449

ID: 29768

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

This document details the functionality available when viewing a document in read-only mode.

• Group: KB User's Guide
• Views this week: 95
• Total views: 33752

ID: 5251

KB User's Guide - Documents Tab - Expired Documents

This document will discuss the Expired document page in the Documents tab.

• Group: KB User's Guide
• Views this week: 111
• Total views: 38947

ID: 15019